Customer Service Representative

 

We’re looking for someone with a passion for attention to detail, excellent interpersonal skills, who loves to multi-task. This is a dual role in which the chosen candidate will work closely with our publishing team but also assist, approximately 20% of their time with a wine distribution business ran out of our office.

 

What You’ll Do:

 Download and process all orders daily through EDI

  • Respond to inquiries received via phone or email regarding orders entered, opening accounts, order status, stock levels, returns, shipments and product information
  • Provide updates to customers regarding pricing, product specification, shipping dates, any anticipated delays, and any other information needed by customer
  • Order office and packaging supplies
  • Generate PO’s for sales department and track PO/Invoice status
  • Provide inside sales support to outside sales staff (PowerPoint Presentations, compiling and/or developing sales materials, entering orders, etc.)
  • Process and pack orders as needed
  • Document, track and coordinate communications for all phases of international logistics, which include booth, books, marketing collateral, event support, and returns
  • Support wine sales in daily communications with clients, customers, distribution partners, retailers and suppliers via calls and emails
  • Manage wine retail demo program
  • Receive, acknowledge, process, and prepare shipment of email, ecommerce, and trade wine orders
  • Prepare and send wine product information, pricing, and samples to perspective industry partners
  • Provide information to partners and distributors on wine product specifications, shipping dates, payment, and other information as needed.
  • For wine business enter accounts payables, receivables, issue invoices, and process payments in QuickBooks

 

Background Needed:

  • 3-5 years previous customer service, administrative sales, or sales experience needed
  • Retail, food/beverage, wine, or children book experience helpful but not required
  • Strong communication skills, both verbal and written
  • Attention to detail, self-starter, and ability to multi-task successfully needed
  • Excellent MS Office skills needed
  • Prior experience using QuickBooks helpful
  • Bachelor’s degree in business or sales preferred or a combination of education/experience required.

 

A Little More about Us

Amazing Benefit Package:

  • In addition to base salary we have a profit sharing bonus program for all employees
  • 3 health plan options
  • Dental
  • Life, STD and LTD
  • On-site cafeteria
  • Great location with easy access to public transportation
  • Free on-site gym
  • Free Costco Membership
  • Summer Fridays Off

Located just outside Chicago in Park Ridge, Illinois, Albert Whitman has been publishing award-winning children’s books for over 100 years! We publish The Boxcar Children books, fiction, non-fiction, humor, and fantasy, as well as books on history, diversity, and sensitive social issues – books that appeal to all children.

If you believe you would enjoy joining our dedicated and creative team, we’d like to hear from you.  Please submit to hr@albertwhitman.com a cover letter explaining why you believe you are the ideal candidate for this position, along with your resume.


Designer

 

We’re looking for someone with a passion for creating high quality children’s books in all genres, from board books to picture books to Early Readers, Chapter Books, Middle Grade, and Young Adult.

 

We’re looking for someone who excels at:

  • Design and layout of book jackets, covers, and interiors as well as marketing and related materials
  • Researching and suggesting illustrators to the other designers and Publishing Director as needed
  • Working closely with illustrators through bookmaking process
  • Negotiating with illustrators and agents to keep books on schedule and on budget
  • Managing multiple books simultaneously
  • Checking artwork file quality, correcting errors, and ensuing final files to printers are accurate and on schedule
  • Bringing sketches, color rough,s and final art to weekly Cover Meetings

 

Background needed:

  • Have at least 2-3 years’ recent book design experience, preferably in children’s books
  • Be self-motivated and enjoy working within a strong team, be creative, and have expert knowledge of layout, typography, time-management, budgets, and the Adobe Creative Suite
  • Bachelor degree preferred
  • Be able to identify and commission the best illustration for each book
  • Have a strong portfolio of original graphic design examples showing creative and appropriate use of typography and layouts, with design ability ranging from traditional to contemporary to totally out-of-the box.

 

A Little More about Us

Amazing Benefit Package:

  • In addition to base salary we have a profit sharing program for all employees
  • 3 health plan options
  • Dental
  • Life, STD and LTD
  • On-site cafeteria
  • Great location with easy access to public transportation
  • Free on-site gym
  • Free Costco Membership
  • Summer Friday’s Off

 

Located just outside Chicago in Park Ridge, Illinois, Albert Whitman has been publishing award-winning children’s books for over 100 years! We publish The Boxcar Children books, fiction, non-fiction, humor, and fantasy, as well as books on history, diversity, and sensitive social issues – books that appeal to all children.

If you believe you would enjoy joining our dedicated and creative team, we’d like to hear from you.  Please submit to hr@albertwhitman.com a cover letter explaining why you believe you are the ideal candidate for this position, along with your resume, and links/attachments of your portfolio (required) showcasing your amazing children design work.


Design Intern/Assistant Designer

 

We are looking for a paid Design Intern/Assistant Designer to work within our creative team approximately 20 hours per week. $12+/hr. depending upon experience.

 

What You’ll Do:

  • Create marketing advertisements, banners, etc., circulate internally and once
    approved post to appropriate places
  • Update all reprints as advised, circulate internally, and create final files to printer when approved
  • Prepare materials for book fairs as requested
  • Meet book schedules and ensure timeliness of projects assigned
  • Additional projects as assigned

 

Background Needed:

  • Experience using Adobe Creative Suite (InDesign, Photoshop, Illustrator, AcrobatPro)
  • Junior, senior, or graduate of an art, design, or illustration program at an accredited college/university

 

What We Offer:

  • Amazing on site cafeteria
  • We’re located one block from the Union Pacific NW Metra train
  • Flexible hours, we will do our best to work around your school schedule
  • Mentoring from amazing designers
  • University internship credit

 

A Little More About Us

Located just outside of Chicago in Park Ridge, Illinois, Albert Whitman & Company has been publishing award-winning children’s books since 1919. We are best known for the classic series the Boxcar Children® Mysteries. We are passionate about books—we love what we do.  Are you the next member of our awesome team?  Please email us your resume: hr@albertwhitman.com.